Support

Find the FamilyHotline member app for Android and iOS here. If you've already purchased a tablet for your Hub User (the older adult), you can use the tablet's browser to visit familyhotline.app to download and install the Hub App.

As many as you want!

As many as you want!

Yes! You can use the menu in the top right corner of your mobile app to join or create a new group, and switch between groups you’ve already joined or created.

Yes! You will set your general availability, hotline settings, and relationship information for each group you join or create.

Your picture will only show up when you are set as available in the Member App. If you are not showing up on the hub app, check the Schedule page on your Member App to make sure you're set as available.

You will only show up in the hotline call rotation if you are both set as available and opted in to hotline calls on the "Schedule" page of your Member App. Note that under "Opt In/Out of hotline calls" , the toggle color is green when you are opted in.

Make sure the tablet is plugged in. Make sure the tablet’s settings for Screen Sleep are set to Never. Make sure the tablet is turned on and awake.

If you are creating a new account and didn’t receive a verification code, first check your text messages. If you haven’t received anything, go back to your Family Hotline Member app, and you’ll see that the code is valid for 3 minutes. If you don’t receive the code by the time the timer reaches 0:00, tap Resend Code. If you still don’t receive the verification code, you may have mistyped your phone number when creating your account - close the app and reopen it, and start over creating your account to make sure you entered the correct phone number.

In your Member app on your phone, tap the blue circle in the top right corner, and near the bottom of the menu you’ll see an option called “Contact Support”. Alternatively, you can contact us via the form on our website. When possible, please include your Family Group Code in your support messages.

You’ll need to have all permissions enabled for calls to work properly. On your phone, go to Settings and select the Family Hotline Member app. To receive calls, you’ll need to have your notification permission turned on.

iOS Search Family Hotline Member in the App Store, and tap the "Update" button. If the store listing doesn't say "Update", there are no updates available. You can also enable automatic updates in your device settings for the Family Hotline Member app. Android We will notify you via email when Android updates are available. To update your app, uninstall your current version of the Family Hotline Member app by long pressing it and dragging it to the “Uninstall” icon at the top of your screen. Once uninstalled, use your phone’s browser to visit https://familyhotline.com/android and follow the instructions on the screen. Once installed, you’ll be able to sign in with your existing account information. Make sure to allow all requested permissions when you open the app.

From the Login screen in the Family Hotline Member App, tap “Forgot Password”. You will receive a text message with a 5 digit code. Enter that code on the screen and press the blue “Done” button. Then enter and confirm your new password, ensuring that it includes at least 1 capital letter, 1 special character, and 1 number.

Swipe down from the top of the screen and long press on the WiFi icon to check if your tablet is connected to a WiFi network. Once connected, you may need to force close and reopen the app from Settings > Apps & Notifications > See All Apps > Family Hotline Hub.

First make sure you tablet is plugged in and powered on. Then verify the internet connection by swiping down from the top of the screen and long press on the WiFi icon. If needed reconnect to the WiFi network. Once connected, you may need to force close and reopen the app from Settings > Apps & Notifications > See All Apps > Family Hotline Hub.

In your FamilyHotline Member app, tap the menu in the top right corner, and select "Delete Account" from the bottom of the menu. Confirm your selection. This will completely remove your account and all of your data from our database.

Family Hotline Hub App can be installed on any Android tablet. We do not sell hardware, but we can provide recommendations for tablets that work best for seniors. See our top picks here.

The Family Member App is available for Android and iOS phones.

Start by downloading the Member app on your phone. You should have received an email with a link to download the app. Please contact us if you have not received it. After installing the app, create your account. Then add your profile information, create the hub user, and add a family group photo Invite other family members to the group THEN you can download the hub app and input the group code. The hub app should always be the last step in the process. You can download the hub app at https://familyhotline.app

Open the Member App. On the Login screen, tap “Create an Account”. Enter your email address, your phone number, and create a password (include at least 1 capital letter, 1 special character, 1 number). Click the blue “Create Account” button. Check your texts for the verification code, and type it in the field and press the blue “Done” button. That's it - you're in!

Create your account Add your relationship to the Senior user (Hub User) Add your profile photo, first name, and last name. Click the blue "Save" button. On the Home Screen, tap “create hub user” and add the hub user’s photo, first name, last name, and a phone number. Click the blue "Activate Hub User" button. On the Home Screen, tap “add family group photo” to add a photo for your family group Your Family Group is now ready for you to start inviting other users and to connect the Hub App.

Thankfully 99% of the setup is done in your own mobile app, and not on the senior's tablet. Before dong anything in the Hub App, you'll need to create your Family Group and your Senior's profile (Hub User) in the Member App. Once you have created your senior's profile in your mobile app, all that needs to be done on his or her end is: Turn the tablet on & connect to WiFi. On the tablet's browser, visit www.familyhotline.app and follow the instructions to download the app. Then, open the app and enter the Family Group Code. That's it!

The senior's app will work over WiFi. It does require a phone number to be entered as part of the senior's profile (this is used as a unique identifier so that the system knows where to route the calls), but that phone number can be a cell number or a landline number, and it does not need to be associated with the device the app is installed on, as long as the number is unique to the senior.

Our system needs a unique way to identify each user and route calls to and from them. Your senior’s phone number can be a cell number or a landline number, and it doesn’t even have to be tied to the tablet they are using for Family Hotline - the only requirement is that the number is unique to the senior and not associated with any other user account in Family Hotline.

Any phone number will do. The calls will not be routed to the actual phone number, but instead the phone number is used as a unique identifier in our system so that we know which user to route the calls to and from. You can put a landline number here, or a cell number, any number will do as long as it is not already in use on another user’s account in Family Hotline.

Your profile requires a photo, a first name, and a last name. Make sure all of these fields are filled before you press the blue “Save” button. Your Hub User's profile requires a photo, a first name, a last name, and a phone number. Make sure all of these fields are filled before you press the blue “Activate Hub User” button.

Family Hotline Hub can be set as the default home app for your tablet. Go to Settings and search “home” in the search bar. Tap “Default Home App” and select Family Hotline Hub. Alternatively, some tablets prompt this setting when you tap the system home button (the circle in the middle of the bottom navigation bar on your tablet). The prompt will ask which app to use as the home app, select Family Hotline. Tap the circle again, and select “Always”.

This question is so good it has its own page! Click here to see the optimal settings for your new Android tablet.

The Hub User requires a paid subscription, but all Family Group Members can join for free. If the Hub User subscription expires or ends, Family Group Members can continue to use the app for free, but the Hub User will be deactivated unless & until the subscription is renewed. In cases where Family Hotline is provided through a Senior Care Facility, the subscription may be managed through the facility rather than directly between Family Hotline and the Family Group.

You can purchase a subscription on our website. Visit our Pricing page to review options. Note that the subscription is for the Hub User's access, and all Family Group Members can join for free on the Member App. Upon purchasing a subscription, you'll receive an email with instructions on how to get started.

You will still be able to use the app with your entire family group except your Hub User (the Senior). Once the subscription is reinstated, your Senior will be able to make and receive calls on the Hub App again.

We've outlined all 3 steps for you right here!

Monthly autopay via ACH is our default. Please contact us directly if your needs vary.